Printer Friendly Older Models

Home Audio/Video

Important: Notice of NEW APRIL|MAY 2009** Firmware Update for PDP-5020FD, PDP-6020FD, PRO-111FD, and PRO-151FD

Dear Valued Customer,

In an effort to provide you with a high quality viewing experience, we would like to make you aware of a new firmware update to improve the performance of the following Pioneer® KURO™ high-definition televisions:

  1. PDP-5020FD
  2. PDP-6020FD
  3. PRO-111FD
  4. PRO-151FD

Note: The firmware update is intended solely for the above-listed KURO models. The firmware update should not be used with any other Pioneer or Elite models.

This firmware update addresses the following:

  • In some instances, while watching some digital television programs, a Pioneer logo may appear on-screen. This firmware update resolves that issue.
  • Additional support for MPEG audio output on some digital television channels not previously supported.
  • Elimination of potential audio noise that may occur at the end of a wave (.wav) file when using the Home Media Gallery feature for playback of certain files.
  • Elimination of potential unwanted video noise that may appear in the top left corner of the television when using the slide show mode in Home Media Gallery.
  • Correct display of programming information on the Channel Banner when using the television's tuner.

** NEW APRIL/MAY UPDATE ADDRESSES THE FOLLOWING:

  • Shortens time to tune to specific channels which otherwise are slow to tune.
  • Correctly stores channels after performing Channel Scan.
  • Correctly displays programming information on the Channel Banner when using the television tuner.

Going forward, we recommend that you periodically visit the Pioneer website to check to see if a new firmware update has been released. To check, click on the "Updates" tab on the product page for the particular model of Pioneer television that you have, and then read the notices to see if a new firmware update has been released.

Even if you are not currently experiencing any issues with your KURO flat-panel television, we still recommend that you install the free firmware update.

Installation of the update should take approximately 10 minutes to complete.

HOW TO OBTAIN THE FREE FIRMWARE UPDATE:

Pioneer is offering the following three options for consumers to obtain the free firmware update:

1. Download the free update to a computer from here, and transfer the update to a USB flash drive (28MB of free space required) for insertion into the plasma; OR

2. Order on-line a USB flash drive containing the free update by accessing the following URL: http://parts.pioneerelectronics.com/pdpfirmware; OR

3. Order by phone a USB flash drive containing the free update by calling Pioneer Customer Service toll free at 800-421-1404 and then transferring to the Parts Order Department (select Option 1)

Please note that all USB flash drives sent by Pioneer after 04/23/2009 already contain the new April/May 2009 firmware update. If you have already ordered a USB flash drive for this upgrade and have not yet received it, please DO NOT re-order. All orders will be mailed shortly and will contain the new April/May 2009 firmware update.

HOW TO DETERMINE IF THE FIRMWARE UPDATE HAS ALREADY BEEN INSTALLED:

To determine if the new firmware update has already been installed on a PDP-5020FD, PDP-6020FD, PRO-111FD, or PRO-151FD, please power on the television and do the following:

  1. With the unit on, press the Home Menu button on the remote control.
  2. Press the Down arrow button five times and select "Setup". Then, press the Enter button.
  3. Press the Down arrow button five times and select "System Setup." Then, press the Enter button.
  4. Press the Up arrow button once and select "Technical Info." Then, press the Enter button.
  5. The software version information will display on the television screen. If the current software version displayed on the screen is less than 0905-0401, the firmware update needs to be performed. If it is equal to 0905-0401, the firmware update does not need to be performed.

Open Source Notice:

The software programs used on these products include the Linux operating system, BusyBox, and other components licensed for use based on the terms of a GNU General Public License or Lesser General Public License. You may obtain a machine readable copy of the corresponding source code for the cost of distribution by contacting Pioneer's Customer Service Center (in the U.S., 1-800-421-1404). Pioneer service representatives are available Monday through Friday, 10:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays. Details of the GNU GPL and LGPL can be found at the GNU website (http://www.gnu.org).

Sincerely,
Pioneer Electronics (USA) Inc.

 

Share this page
Delicious Digg Reddit Slashdot Stumbleupon Technorati Facebook Twitter

For General Service & Support

call 1-800-421-1404
or contact us by e-mail

For Replacement Parts
call 1-800-228-7221
or visit Pioneer Parts Online

Hours of operation:
Monday - Friday
10:00 a.m. - 7:30 p.m. EST

Custom Install

Custom Installation Resources for our Elite home entertainment products.

Need Replacement Parts?

Search for and purchase genuine Pioneer replacement parts online.