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Store Policies

How can I track my order?

Simply click on the order status link and sign onto the site. You will be able to see the status of your order and a tracking link will appear once the order has shipped.

What are your shipping options?

Non-Plasma Shipments – We currently offer standard ground shipping. Delivery times vary by location.

Plasma Shipments – We offer two shipment options for plasma shipments:

• Standard (Std) Plasma Shipping
  The standard service for plasma TVs includes delivery through the main entrance of your home but not into your room of choice.
• White Glove Service
  For an additional $100 charge, the plasma will be placed in your room of choice, unpacked, assembled, and the packaging materials removed. This service does not including installation or attachment to wall. Assembly is limited to the items contained in the delivery and does not include pre-existing items such as a satellite receiver or cable box.
  

What is your shipping policy?

Pioneer will ship anywhere in the U.S. However, we cannot ship to PO Boxes, APO/FPO addresses, Guam, Puerto Rico or the Virgin Islands.

How do I cancel or change an order?

Pioneer tries to pack and ship your order shortly after it has been placed.   If requested, we will do our best to stop your order before it has shipped. However, once it has shipped, we will be unable to change or cancel your order. You will have to follow the return policy below.

What is Pioneer’s Return Policy?

For your convenience Pioneer has a 30-day return policy.   Please inspect your product immediately upon receipt.  If you received product that was damaged or defective upon arrival, or the wrong product, please call (866) 214-1310 from 8:00 a.m. to 4:00 p.m. PacifcTime for a Return Authorization Number (“RA”).  Before making the call to obtain a RA, you will need to know the invoice number for the Product you wish to return.  You must obtain a RA from Pioneer  within 30 days of your receipt of the Product.  The product must be returned to PUSA within 15 days of the issuance of the RA by a reputable, prepaid, traceable transport of your choice.  The exception to this is returned plasma product, which will be picked up directly from you at a mutually agreeable time and location.  All returned product must be packed carefully in its original packaging, including any accessories, manuals, and documentation that were shipped with the product.  The RA must be clearly marked on the outside of the original packaging of the returned product.  With the exception of returned plasma product, you are responsible for the returned product while it is in transit to PUSA; you must insure and/or declare the full value of the returned product.  Shipping and handling are only refundable if you have received product that was damaged or defective upon arrival, or that was the wrong product.  If you do not comply with this Return Policy in its entirety, PUSA reserves right in its sole discretion to refuse delivery of the returned product.  Please allow up to 8 weeks for PUSA to credit your account for the returned product.  Nothing in this paragraph limits or restricts your rights under the limited warranty for the product.

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